Pickers Do the Talking as the Stock Keeps Rolling Along

Dalepak's pickers are now doing all the talking as the company have invested in a top of the range voice picking system and new roller racking. 

The Voice-directed picking solution will enable Dalepak’s warehouse operatives working in the ‘several case’ and ‘each’ picking areas to work more effectively.

Where currently they are required to handle high volumes of often heavy and fragile products, Voice will enable the workers to use both hands to pick and lift, allowing them to focus on the task without referring to paper picking lists and / or a handheld scanner.  Dalepak believes the new technology will deliver significant productivity benefits to the operation and to the workforce.

Voice will benefit customers across Dalepak’s portfolio including companies such as H&I Toiletries, Blueprint Collections and Molton Brown.  It will also help Dalepak meet its objective to continually use new technologies and processes to raise the already high standards of service it provides to its customers.

The VoiteQ voice solution, based on Vocollect Voice technology, comprises a wearable Voice computer running Vocollects’ Voice Client voice recognition software, attached to a securely fastened belt and headset worn by the employee.  This enables interaction between the user and the Manhattan WMS via a direct interface. Operatives can work completely hands and eyes free by receiving picking commands from the WMS via the plug-in headset and the mobile voice device; the system literally talks the operative through their task.

Instructions are transmitted over a wireless network to the employee who follows instructions, such as the location and quantity for picking. The picker responds with the status of the pick, and then the device updates the WMS in real time. The operative is directed to the appropriate warehouse location and the item to be selected is verified by check digits to ensure accuracy. Once confirmed the operative is informed of the quantity to pick, before being directed to the next location.