Client Customer Care
We at Dalepak believe our customer care is second to none.
By operating a smooth service ourselves, we believe our customers' clients will benefit further along the chain. If your customer is not satisfied, we will deal with the problem directly.
Our aim is to provide a first class service which will encourage your customer to recommend your product. This in turn will lead to fewer returns and more sales.
Should your consumers have a problem then they need someone to contact. Dalepak can provide your consumers with help and assistance tailored to your needs. With computer-aided support, our consumer managers can resolve most issues immediately, from technical help lines to repair and service, or by simply advising.
Our Client Sales Management service is all about increasing your sales. We can take your order directly from your customers over dedicated phone lines. These will be answered in your name and processed through to despatch.
Using leading edge technology, you can download information into your own computer system and view the status of your products. For example stock quantities and order progress via our secure network.
Our involvement in this can be as much or as little as you want it to be. Our expertise in this area means that any involvement we do have, will release valuable resources within your business that can be used more effectively in other areas.
International Quality Standards
Dalepak operate to international quality standards: ISO 9001 (quality),
ISO 14001 (environment) and OHSAS 18001 (health and safety).
Dalepak are also an accredited Investor in People.
